Refund and Return Policy
Last updated: December 18, 2023
1. Returns
- You have the right to cancel your order within 14 days of receiving it without giving any reason. After cancellation, you have an additional 14 days to return the product. You will be refunded the full order amount, including shipping costs. Only the costs for returning the product from your home to us are at your expense. For exact rates, please check your carrier’s website. If you exercise your right of withdrawal, the product has to be returned unused and in its original condition. To exercise this right, you can contact us via info@legendaryshirt.com. We will then refund the due amount within 14 days after registering your return, provided the product has been received back in good order. If the product is damaged, we may charge you for the depreciation in value of the product. Handle the product with care and ensure that it is properly packaged when returning it.
2. Return Address
- All returns should be sent to the following address:
- Company Name: Legendary Shirt
- Street and House Number: Oudlaan 149
- Zip code: 3515 GA
- City: Utrecht
- Country: the Netherlands
3. Eligibility for Returns
- To be eligible for a return, the football shirt must be unused, in the same condition as received.
4. How to Initiate a Return
- Please contact our customer service team at info@legendaryshirt.com to initiate the return process. Provide your order number, details of the item being returned, and optionally, the reason for return.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our end (e.g., wrong item sent, defective product). We recommend using a trackable shipping service for return shipments.
6. Refund Process
- Once the returned football shirt is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 1 business day.
7. Refund Conditions
- Refunds are issued for the cost of the returned football shirt excluding any shipping charges.
8. Exchange Policy
- At this time, we do not offer direct exchanges. If you wish to exchange a football shirt, please return the item for a refund and place a new order.
9. Contact Us
- For any queries or assistance regarding returns and refunds, please reach out to our customer service team at info@legendaryshirt.com.